Exchanges & Returns

Important: Please read our return policy carefully. There are no exceptions, as you agree to the terms when you make a purchase.

Returns:

• Term: Return within 14 days after receipt. After 14 days, refund or exchange is no longer possible.
• Conditions: Items must be unused, in original packaging. Hygiene products require thorough cleaning before they can be returned.
• Procedure: Send an email to info@sleekandlo.com with your order number, reason for return and your contact details.

Refunds:

• Procedure: After inspection, we will notify you of approval or rejection. If the refund is approved, it will be processed within 48 hours.
• Delays: If you have not received a refund within 7 days, please check your bank account and contact us.

Costs:

• Returns: Customers are responsible for return shipping costs. We recommend using Track & Trace. Returns must be shipped to our warehouse in the Netherlands.
• Exceptions: For defective or incorrect items, we will offer a free replacement or full refund on the second error.

Cancellation: Orders cannot be cancelled after they have been placed due to our automated system.

For more information please contact info@sleekandlo.com